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Capability 14 / fourteen

Defects Management

The list gets closed out, not handed over.

Black and white close detail of a crisp plasterwork wall junction and shadow line

What it means

Every job produces a list. What separates contractors is whether it shrinks after practical completion or quietly becomes the client's problem.

Items are tracked with a date and a responsible trade, and the list is closed out rather than left to expire with the defects liability period.

What it covers

  • 01Defect identification at completion
  • 02Tracked items with dates and ownership
  • 03Rectification through the liability period
  • 04Formal close-out